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Interviews
e-Governance Boosts Productivity & Wealth of Asia Nations
The role of ICT in the public sector has changed dramatically over the past decade. Ten years after the notion of e-government took off, countries around the world are leveraging leading-edge …
Juniper Bullish On T1600 Router Technology
Juniper and Cisco always try to keep the other down by launching newer and advanced router technology. For a while Juniper lost its market to Cisco, however it is trying to …
Enterprise Content Management Imperative
Enterprise Content Management (ECM) is any of the strategies and technologies employed in the information technology industry for managing the capture, storage, security, revision control, retrieval, distribution, preservation and destruction of …
IBM Remains Bullish on Acquisitions
SDA India spoke to Hugh Sutherland, Vice-President, Asia Pacific Operations, Enterprise Content Management, IBM Software Group, to understand the big blue's business strategy post acquisition of FileNet in October 2006, the …
Working eTalk in the Contact Centre Market
The contact centre market in Asia is ready to adopt platforms that enable recording, analysis and agent performance improvement, in the effort to compete more effectively in global markets. etalk, an …
ECM and BPM Cannot Be Purely IT-led Initiatives
The core benefits of implementing a unified BPM and ECM solution revolve around the elements of improving an organisation’s operational efficiency, customer service levels, and adherence to regulatory and compliance standards. …
