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Interviews
Working eTalk in the Contact Centre Market
The contact centre market in Asia is ready to adopt platforms that enable recording, analysis and agent performance improvement, in the effort to compete more effectively in global markets. etalk, an …
Online Fraud and Methods to Tackle It
Two of the major issues facing CIOs in Singapore are the harmonizing of IT and business strategies, and compliance. Online fraud falls into both of these categories and as a result …
ECM and BPM Cannot Be Purely IT-led Initiatives
The core benefits of implementing a unified BPM and ECM solution revolve around the elements of improving an organisation’s operational efficiency, customer service levels, and adherence to regulatory and compliance standards. …
There's No Harm in Forks As Long as Java's Definition Is Clear
Tim Bray talks about how Java will be maintained under the GPL 2, the governance model for open source Java and much more. …
Competition Will Increase Blackberry's Popularity
So far RIM was best known for BlackBerry and its push e-mail, and it lacked the media features that are Pearl’s attraction. With multi-media features and camera, will the introduction of …
SSA Customers Are Now In a Better Place
Infor has recently seen a string of acquisitions, and with the recent acquisition of SSA Global, and with the additional offerings under its belt, the company boasts of 70,000 business customers—twice …
