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The Service Desk of the Future

Look around any Fortune 1000 organization and you'll find a variety of service desks and/or help desks for both employees and external customers. Perhaps you'll see one or more IT help desks – one for logging routine HR matters, one for logging manufacturing defects, and another …

Middlesourcing: The New BPO Buzzword

Middlesourcing is a term that helps to illustrate how firms in Singapore and SE Asia can benefit from the technology waves in China and India, and create a new niche area for business. As a regional hub (with similar time zones with that of India and …

Diligent Defence for the Data-centre

Enterprises have been reaping the benefits of data-centre server centralization. With lower total-cost-of-ownership, more efficient use of resources, faster deployment of new applications and speedier fault resolution, data-centres are the cornerstone of distributed business networking everywhere. Yet, this new arrangement of servers and databases means a …

IPTV – Can it Really Fly in Asia?

IPTV has been a hot topic in the telecom world for quite some time. But is it simply vendor hype designed to sell more gear, or is there real customer demand for next generation TV service via broadband?It’s a fair question. Some observers are sceptical about …

Identity and Access Management (IAM)

OverviewUsers’ identities and their access are at the core of your business and must be effectively managed. Increasing access points, multiplied by the various users both inside and outside your enterprise, cause a proliferation of identities.Effective security management starts with identity and access — knowing and …

After the OASIS: A New Generation of Code-independent Portals and Cross-vendor BPM Tools

After experiencing spectacular growth and acceptance in the late 1990s, portals appeared to experience a stagnant plateau. This was partly due to the dotcom bust’s fallout, which hit portal vendors particularly hard. Moreover, the economic downturn exposed the portal paradigm’s immaturity. At this time however, a …

The Changing Landscape of Enterprise Security Architectures

In recent years, changing business requirements have necessitated the need to open up internal applications to customers, partners, employees, and contractors with a varying degree of access to each. This has significantly changed the paradigms for application development, brought in a great deal of changes to …

Solving Real World Business Problems with Web Services Enhancements in .NET

A Quick Overview of Web ServicesThe Technology world has never been besieged with so many buzzwords, acronyms, ideologies, concepts, blueprints and roadmaps like what we see today. Amidst this entire information overload, businesses and organisations will be hard-pressed to make any sense of all these new …

ECM: The New Strategic Imperative

There are some pundits who believe Enterprise Content Management (ECM) is just a warmed-over version of technology that has been available for years. I would argue ECM is a blend of proven technologies with newer, innovative capabilities that are solving a whole new range of content …

Banking on Connected Systems

Introduction The effective use of IT to address changing business requirements are central to any company’s ability to compete, and this holds especially true in the banking industry today. With the advent of new technologies and the use of the Internet to achieve tighter integration with customers, …